DCH Kay Honda Reviews
Great service on Timing Chain and 4 new tires, 2016 Odyssey.
Scheduling was easy, Mr. Budner accepted my Honda coupon, and was very reasonable and helpful in explaining exactly how their dealership completes the timing chain kit (no need to disturb the water pump at 27,000 miles... they replace the timing belt tensioner instead). Great! Good to go for another 7 or 8 years.
Car was ready in good time, tested, parked ready to go. And wheels were evidently all done correctly (no steering wheel shake). Price was as agreed; no surprises. We'll do it again next year with our other car (a Honda ... Read More DealerRater - Nov 12, 2026
Very efficient, the advisor provided me a link giving me the entire process of the work, very nice
Little mix-up with my appointment in the "system". But, everyone was very accommodating and responsive in getting necessary repairs completed as quickly as possible! All were very friendly and thorough follow through. Just wish it didn't have to be sooo $$$$. But, comfort in knowing certified parts were used. THANKS!
It was a good experience It was a good experience with Billy and from him, putting me into a ridge line as a loaner I'm looking on maybe getting one
Extremely professional and personable. Fast, quality work. Clean, comfortable waiting area. Will definitely be a returning customer.
Had an appointment for an oil change for 9:45am. After getting messages about additional services, we ended up getting the differential fluid and an air filter replacement. We called at 1:37pm for an update on our vehicle. WE CALLED, not the dealership or service department. We asked why it takes 4+ hours to do the service with our morning appointment. The response from your service front desk was that we did a “drop off” and we opted not to sit in the lobby and wait for our car, so to them it means that they would serve people waiting for their ... Read More DealerRater - Nov 12, 2026
I had a great experience. Bill was personable informative and explained my options clearly. Thank you
Rudy went out of his way to identify issues with my car and explain them.
My appointment was on time and the maintenance was explained. I was made aware of a recall which was completed during my visit.
Joe B. was super helpful with getting my van taken care of. After a nightmare previous dealer that couldn’t fix the problem and a warranty company that was more than useless Joe and the rest of Honda were able to find the problem within a few hours and have it fixed. It’s a work van for me so time is money and I will absolutely be back if anything else comes up!
okay experience they took care of the recall issue all people dealt with were courteous
I came to Honda after dealing with another dealership where I purchased my van. After 2 weeks back and forth my van was still not fixed. After 2 hours Joe and the team at Honda were able to diagnose the issue. He was very patient while I tried to get authorization from a warranty company and the other dealership. Would recommend this dealership to anyone and I will definitely be back if anything else comes up.
Long time customer. Some good encounters. Some not so good. I think I said enough
They kept me informed it was good The car runs great and got it back the same day
Great Excellent service. Very professional. In and out within 30 minutes. Everything was fixed Great
Bill was courteous and explained everything in detail. He sent me pictures when I thought something might be incorrect.
Bill was courteous and explained everything in detail. He sent me pictures when I thought something might be incorrect.
Whether it was sales or service we never had any problems. Tiffany is always a pleasure.
Your service is the best Joe Budner is the best Thats why I keep coning back!!
Quick, informative, and communicative service as usual, which is why I still decide to go to Honda even for simple services like an oil change.
BEWARE!! I came for my second oil change. The car only had 16k miles. I drove the car off the lot and heard a loud grinding noise and my dash lit up. I was at the UTurn handle at 36 to drive back home when I broke down and had to pull into BMW to park. Turns out tech forgot to put oil in my car. We walked back and told them. They said they "will make it right" and sent us home in a loaner. I couldn't even use the loaner for myself or kids because it ... Read More Google - Nov 10, 2026
Excellent and fast service
They were quick and showed me all the reports about my car.
Service was professional and friendly. Paul kept me updated on the status and was very helpful when reviewing the service needs.
Efficient, helpful and pleasant people Appointment schedule was on-time, waiting area was comfortable Staff is always helpful, kind and aware of my time
Answered all my questions/concerns. Kept me updated on servicing while I was waiting Macy's was professional, very helpful and service tech provided excellent work
It is always good. Every time I go to Honda everyone is very nice and they know what they're doing.
Best service reps. Nice clean waiting room. Accurate estimate on wait time. Love the email coupons.
Super helpful with same-day service for my urgent issue. Electrical issues resolved in same day as my initial call.
Good communication - helpful and efficient He was a good communicator, kept me informed and helped me with the recommendations
Good communication - helpful and efficient He was a good communicator, kept me informed and helped me with the recommendations
Very kind and accommodating Get the work done, timely manner
Good experience. Fast friendly and efficient service I would highly recommend this dealership for service and maintenance of my vehicle
The staff was very attentive towards my car concern and kept me informed at all times. the facility was clean and comfortable I cannot complain i give it 5 stars!
Good experience. Great service and relatively quick to go in and out Supportive service, satisfied the with inspection
Problem was diagnosed quickly. The repair has worked well. I was treated well overall. Indeed
the dealership addressed all my concerns and updated and winterized my car. tires, antifreeze so i will feel safe going on a trip.
very thorough the gentleman who took care of me was very professional and explained what needed to be done
Competent and good service. Accommodated me white my schedule. Professional work. Better than most other brand places for sane type of work.
Fast friendly and efficient service I would highly recommend this dealership for service and maintenance of my vehicle
We were processed immediately and Tiffany was friendly, helpful and professional. We were please with our experience.
My car has a recall that needed to be addressed. I was in and out within an hour
Nader Awad is the best Honda Salesman. So professional and detailed, he makes buying a car joyful. Thank you Nader
Great customer service
We say loyal to this dealership because of Max brobeck. He's the best Max brobeck is the very best person you have working there
Nothing but the best. Max brobeck knows how to handle everything perfectly Absolutely the best
Scott sold me my brand new 2026 Civic Hatchback this week. He was so friendly and extremely knowledgeable. He explained every feature this car had, which was extra beneficial to me since I was trading in a 2013 Civic and was clueless about all the new tech-y features new cars offer! Thanks to Scott, I feel completely confident driving a brand new version of my favorite car! If you’re in the market for a new Honda, you have to make sure you go to Scott! Thank you again!
Friendly, attentive, and efficient My experience at DCH Honda in Eatontown was wonderful. Everyone was friendly, attentive, and worked quickly to get me out the door
Things went quickly and smoothly I was treated with respect and there was no hard sell
Have always had a good experience with DCH. Love the video analysis by the team and very transparent on what needs to be done for service.
Top notch service beginning w/booking the appointment w/Tiffany, taking my Truck at the promised 7am time, providing a courtesy Uber to/from my house as I wait for the repairs to be done, text updates, and getting my Truck back in the window of time promised. Everyone at DCH Kay Honda is ??. Please give Tiffany Wessel a well deserving raise. She is outstanding and invaluable ??
Fast, easy and good value. Comfortable waiting area, friendly staff.
Very knowledgeable, accommodating and professional Tiffany showed empathy with my situation and explained everything to me for me to understand
Very knowledgeable and professional Tiffany and services guy kept me informed and were very nice
They kept me informed throughout the process Paul was polite, honest, and accommodating. He informed me I had two recalls on my 2025 CR-V, and was able to get those taken care of immediately
Tiffany is awesome. Probably the only reason I keep coming back It really bothers me that you charge me to use a credit card when paying for these expensive repairs. Just recently, i paid $1000 for repairs on the Civic and now $900 for the Pilot. The fact that I have bought 6 cars from your dealership seems to not matter as a we have been very loyal customers. That charge really changed my opinion on an otherwise really good service. As we now look to replace the Pilot, we will likely not buy from you. It's a petty policy.
Fast and friendly Hugh was knowledgeable friendly explained everything to me quick ?????? Fantastic great
Joe Budner is ALWAYS excellent--he keeps me up to date and informed about the work on my car. The waiting area is comfortable, the employees are all very kind, and setting up service times is easy. I REALLY appreciate the honesty and integrity that DCH Kay Honda of Eatontown has. They don't try and sell you things you don't need. Other Honda dealerships are not so ethical. I appreciate Joe's help each time I bring in my car. I tell people all over to take their cars to DCH Kay Honda in Eatontown instead of other dealerships. ... Read More DealerRater - Nov 5, 2026
Very pleased with service and Rudy was very nice and easy to work with. He conveyed everything that needed to be done to my car but wasn’t pushy.
Made the experience easy and smooth They made it simple and no pressure. Would recommend and will return for future
Service agent was great, can’t recall her name. Very knowledgeable and nice.
Great service and helpful and friendly staff
Tried to purchase a type r from them it ended up being sold two days before then they call me a day or two later saying the deal fell through if I'm still interested it's mine I said ok no problem my credit was already pulled and I had pre-qualified through credit union I was told by 2 to 3 different people that somebody would be reaching back out for deposit option and what they could do to beat my credit Union's interest rate they called me a little after 2:30 I called him back at 4:30 and was blown off ... Read More Google - Nov 4, 2026
Was kept updated on truck service. Did not like AI answering phone to schedule appointment
Andre was so nice and helpful and got me a great deal. The car is also in great shape.
It was a wonderful experience. It was a wonderful experience. Freddy was pleasant and very knowledgeable.
I was very pleased with the experience. I could check the status of the work progress by phone at anytime and was informed quickly when work was completed.
In snd out He was very helpful thank you ???? I was satisfied Yes ok
Excellent service lm very pleased with service advisor every thing was perfect no complaints at all thank you
I recently purchased a vehicle at DCH Kay Honda and it was a wonderful experience. Freddy Tapia was fantastic and helped me tremendously. I would definitely purchase another vehicle from Kay Honda. I highly recommend purchasing vehicles from Kay Honda and ask for Freddy.
I like this Honda Service Center because I feel I can trust them. I will continue to have my car serviced here.
Prompt, courteous service! It was very good service. I was kept informed of what was going on with my vehicle. Can't ask for more than that.
The service rep was very helpful. They got me in and out of there pretty quickly and explained everything to me. I experienced great service
Excellent and timely I buy Honda vehicles because of their service department. Eatontown has always exceeded expectations
Wonderful experience. Answered any questions I had. They were very polite and showed me the work that was performed. Customer Area was very clean and comfortable.
Honest reliable Joe is honest and reliable. Joe is honest and reliable. I only come to that dealership Because of him. Exceptional service Joe provides
Came here instead of Honda of Freehold. DCH Kay is faster and always has better service coupons/offers. Great customer service!
I am very pleased with my last visit. The service was quick and Bob is really great. He is nice and polite. He answers all questions and concerns. Big thanks!!!
Rudy the service manager despite Honda being hit with a Cyberattack, did his best to get my car fixed and back to me as soon as possible
I usually lease but this time I purchased. Everyone was very accommodating. Very nice. Nice
Friendly people, and the work was completed in less than an hour at a reasonable price.
Explained what they recommended, and was not pushy about doing extra services Would recommend Them
The service department is five stars. The sales process is zero stars.
I brought my car in for service. He explained everything to me came and let me know the status of the work and when it was complete completed
I had a wonderful experience leasing a vehicle at DCH Kay Honda of Eatontown for my son, who is a new driver. We landed a beautiful 2027 Honda CR-V Hybrid Sport, and I couldn’t be happier with the experience.
Armando Lopez, the Sales Director, was extremely professional and responsive, while Kayla Mendez, our sales representative, was friendly, attentive, and a pleasure to work with. If there’s one small area for improvement, it would be response time, as messages could occasionally be returned a bit more quickly after the transaction.
One thing that really stood out was Armando taking the ... Read More Google - Nov 1, 2026
Rudy was professional and friendly. He did a great job and kept me informed of my progress throughout my time.
Everything went smoothly. Tiff was polite and easy to work with. She is always the best
Had alot of work done to my '07 Honds CRV. I go back to DCH bc of Tiffany & Sergio ( the best mechanic)
Easy quick and smooth and stress feee It was easy and quick and smooth and stress free
Very proffessional, friendly and easy to deal with. I would suggest using this dealer to anyone