Our Reviews
Great service on Timing Chain and 4 new tires, 2016 Odyssey. Scheduling was easy, Mr. Budner accepted my Honda coupon, and was very reasonable and helpful in explaining exactly how their dealership completes the timing chain kit (no need to disturb the water pump at 27,000 miles... they replace the timing belt tensioner instead). Great! Good to go for another 7 or 8 years. Car was ready in good time, tested, parked ready to go. And wheels were evidently all done correctly (no steering wheel shake). Price was as agreed; no surprises. We'll do it again next year with our other car (a Honda Accord). I bought this Odyssey at this dealership, and I tell everyone what a good buying experience I had. What happened back then, is I bought the WHITE Odyssey and drove it home, but suddenly realized I couldn't stand the color! It stood still all weekend before I found Kay literature guaranteeing a free exchange if I returned within 5 days. And that's what I did. They cheerfully gave me a BLUE Odyssey instead... exactly the same trim level... with just 175 miles on the odometer. I was so pleased with the dealership, that I immediately spent an additional $3,000 on accessories (roof rack, mats, and other stuff). [Haha... their goodwill and customer service paid off nicely, eh? And I seem to be a customer for life, recommending others to buy there, many times! ;-) ] This vehicle has given no trouble. All I've had to replace so far is window wiper blades plus the right front door weatherstrip (dried out, since it's been parked outdoors the same way for many years, with the sun always beating down on the same location).
Very efficient, the advisor provided me a link giving me the entire process of the work, very nice
Little mix-up with my appointment in the "system". But, everyone was very accommodating and responsive in getting necessary repairs completed as quickly as possible! All were very friendly and thorough follow through. Just wish it didn't have to be sooo $$$$. But, comfort in knowing certified parts were used. THANKS!
It was a good experience It was a good experience with Billy and from him, putting me into a ridge line as a loaner I'm looking on maybe getting one
Extremely professional and personable. Fast, quality work. Clean, comfortable waiting area. Will definitely be a returning customer.
Had an appointment for an oil change for 9:45am. After getting messages about additional services, we ended up getting the differential fluid and an air filter replacement. We called at 1:37pm for an update on our vehicle. WE CALLED, not the dealership or service department. We asked why it takes 4+ hours to do the service with our morning appointment. The response from your service front desk was that we did a “drop off” and we opted not to sit in the lobby and wait for our car, so to them it means that they would serve people waiting for their vehicle in the lobby before our “drop off” appointment. What is the point of making an appointment if people that opt to wait in the lobby get serviced quicker. We chose drop off so we wouldn’t waste time waiting in the lobby, not because we don’t need our vehicle and that the dealership can put us off. Text Messages were sent to service department inquire about the status of our car before we called and they went unanswered. When WE called, coincidentally, our car is ready to be picked up. We don’t know how long our car had been ready but we were the ones who called, not the dealership. When we got to the dealership, their response was that if we waited, it would’ve taken at least 2 hours anyways for the service we did. 2 hours vs 4+ hours total by the time we got to the dealership and got our car back. 4+ hours for us to get our car back home. A drop off appointment does not mean we don’t need our vehicle. It’s unacceptable and it looks like we will have to wait in the lobby next time since this dealership wants to service lobby waiters quicker than drop off appointments that don’t want to spend their today in a dealership.
I had a great experience. Bill was personable informative and explained my options clearly. Thank you
Rudy went out of his way to identify issues with my car and explain them.
My appointment was on time and the maintenance was explained. I was made aware of a recall which was completed during my visit.
Joe B. was super helpful with getting my van taken care of. After a nightmare previous dealer that couldn’t fix the problem and a warranty company that was more than useless Joe and the rest of Honda were able to find the problem within a few hours and have it fixed. It’s a work van for me so time is money and I will absolutely be back if anything else comes up!
okay experience they took care of the recall issue all people dealt with were courteous
I came to Honda after dealing with another dealership where I purchased my van. After 2 weeks back and forth my van was still not fixed. After 2 hours Joe and the team at Honda were able to diagnose the issue. He was very patient while I tried to get authorization from a warranty company and the other dealership. Would recommend this dealership to anyone and I will definitely be back if anything else comes up.
Long time customer. Some good encounters. Some not so good. I think I said enough
They kept me informed it was good The car runs great and got it back the same day
